DevOps Business Simulation
We all know the typical IT behaviours and complaints about developers throwing seemingly untested solutions over the wall into production and leaving Operations to pick up the pieces. On the other hand, we hear Development complaining about the barriers put up by Operations that delay deployment, or workload demands placed on developers from IT Operations, such as small updates, fixing issues and applications not working.
ITSM Case Experience – Apollo 13
About ITSM With the growing importance of IT to all organizations ITSM is becoming a strategic capability. Many organizations have invested heavily in best practice frameworks such as ITIL®, yet are not achieving the hoped for value, creating a risk to their businesses. Despite the investments in certification we still struggle to translate the theory into practice.
Next Generation ITSM Simulation – MarsLander®
The Green Belt training / certification of Lean Six Sigma provides participants with emphasized DMAIC Modal modal that help them improve their problem identifying and solving skills. Lean Six Sigma Green Belt training/certification enables an employee to serve the organization as a professionally trained and highly skilled personnel.