Lean Six Sigma Green Belt Training, Organizational Excellence

ITIL 4 Specialist: Create, Deliver and Support

Course Overview

This ITIL 4 Specialist: Create, Deliver and Support offered in Jeddah, Riyadh & Dammam Saudi Arabia provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

Course Curriculum

Eligibility

IT service managers pursuing the ITIL Managing Professional (MP) designation or who operate IT-enabled services would benefit from this course. The ITIL Specialist certification is best suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.

Pre-requisites

To be eligible for this ITIL Specialist training, applicants should have:
• Passed the ITIL 4 Foundation examination
AND
• Attended an accredited training course for this module